做和英文英国电信为印度呼叫中心听不懂伯明翰伯
[英文]英国电信为印度呼曲折等力学性能实验叫中心听不懂伯明翰伯明罕口音致歉
UK phone provider BT has apologized to Viv Tomkins, a Birmingham customer, after she claimed that the Indian call centre staff could not un现就如何对实验机进行零度调剂简述以下:derstand her accent.
"I couldn't believe the cheek of it. I know I've got a Brummie twang but I speak the Queen's English," the Daily Mail quoted Tomkins as saying.
Viv, 59, who was trying a sort out a BT vision bill, was夹紧单元可以调理 put through to India four times, only to hang up "in despair" everytime.
"I was on the phone e大都已开始进行商业化生产ach time for ten minutes minimum - I think to people in Mumbai - and got so frustrated because I couldn't understand what some of the people were saying," she said.
"I had to ask their staff to repeat themselves over and over."
"I got so frustrated. I felt like throwing the phone out of the window," Tomkins added.
The final blow came when Charlene Conway, from BT's correspondence centre in Durham, sent a letter blaming HER accent for the problem.
BT has aplogized, and said, "The letter was not intended to cause offence. We have contacted the customer to clarify."CTI论坛报道
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